FAQ

📦 Order & Shipping

When will my order arrive ?
We package your ZenTapes with lots of love – this usually takes 1-3 working days .

After that, the following applies:

• Germany: in about 2 –3 working days with you
• EU & Switzerland: approx. 2 –4 working days

No stress: On Sundays and public holidays, the postman also takes a break .

How much does shipping cost ?

• In Germany from 1.80 €
• EU & Switzerland from 3.30 €
• From 50 € order value : Free shipping within Germany 🎁

Do we also deliver abroad ?
Of course – we ship your ZenVibes not only throughout Germany , but also to the EU and Switzerland .

How do I track my order?
As soon as your package is on its way , you will receive an email with your personal tracking link ✉️ – easy!

💳 Payment

How can I pay?
Easy & secure. You can choose between :

• Shopify Payments (Paypal, Credit Card, Klarna, Sofortüberweisung & more)
• PayPal Express Checkout

Is my payment secure?
100%! Your data is encrypted and GDPR- safe .
We only work with reliable and verified payment providers.

🔁 Complaint

What to do if products are damaged ?
Oh no! If something does n't arrive in top condition , please send it to us within 14 days a photo​
📧 info@zenyashop.de – we ’ll take care of it!

📩 Contact

Any questions or just want to say hello ?
Write to us anytime:
📧 info @ zenyashop.de
We 'll get back to you as soon as possible ✨